Refund & return Policy
Refund & return Policy
At Arya’s Home Collection, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy. Please read the details carefully to ensure a smooth process.
1. Return Eligibility
- Clothing Items: Returns for ladies’ suits and clothing are accepted within 7 days of delivery, provided the items are in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Home Decor Products: Returns for home decor items are accepted within 7 days of delivery, as long as the products are unused, undamaged, and returned in their original packaging.
- Non-Returnable Items: Certain home decor items, such as custom-made or personalized products, are not eligible for return unless they arrive damaged or defective.
2. Conditions for Return
- Items must be returned in their original condition, including packaging, tags, and accessories, if any.
- Any item showing signs of wear, use, or alteration will not be accepted.
- If the product was sold as part of a set, the complete set must be returned.
3. How to Initiate a Return
- To initiate a return, please contact our customer service team at Hello@aryaahomecollection.com within 7 days of receiving your order. Please provide your order number, the product(s) you wish to return, and the reason for the return.
- Our team will review your request and provide a return authorization, along with instructions for shipping the item back to us.
4. Return Shipping
- Customers are responsible for return shipping costs, except in cases where the product arrives damaged or is incorrect due to an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.
6. Damaged or Defective Items
- If you receive a product that is damaged or defective, please contact our customer support team within 48 hours of delivery. We may request photo evidence of the damage or defect for processing.
- In such cases, we will offer a replacement or a full refund, including the cost of return shipping.
- If approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.
7. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
- If approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.
8. Refund Delays
- If you haven’t received a refund yet, please check with your bank or credit card company, as processing times may vary. If you have checked with them and still have not received your refund, please contact us at Hello@aryaahomecollection.com.
- If approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.
9. Contact Us
- For any queries or issues related to returns or refunds, feel free to contact our customer service team at Hello@aryaahomecollection.com or call us at +918383044553. We’re here to assist you!
- If approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.